OTTAWA - Staff Productivity
Annual Revenue Hours and Vehicle-km per Employee
Annual Revenue Service Hours (RSH) per Employee
Annual Revenue Vehicle-km per Employee
1982
|
1987
|
1992
|
1997
|
2002
|
|
|---|---|---|---|---|---|
Revenue Hours per Employee
|
1,050
|
852
|
777
|
733
|
761
|
Index (1982 = 100)
|
100
|
81
|
74
|
70
|
72
|
Revenue km per Employee
|
21,300
|
19,750
|
19,297
|
18,493
|
19,562
|
Revenue mi per Employee
|
13,206
|
12,245
|
11,964
|
11,466
|
12,128
|
Index (1982 = 100)
|
100
|
93
|
91
|
87
|
92
|
The “productivity measures” indicators in the chart and table above reflect the efficiency with which management utilizes labor. The negative trends coincided with opening of successive transitway segments. Accounting for relative vehicle size (i.e. for increased use of articulated buses after 1982) would mitigate to some degree the trends evident above.
Employees per Peak Vehicle, Annual Average
Employees per Scheduled Peak Vehicle, Annual Average
1982
|
1987
|
1992
|
1997
|
2002
|
|
|---|---|---|---|---|---|
Employees per Peak Scheduled Vehicle
|
2.6
|
2.8
|
3.0
|
3.0
|
2.9
|
Index (1982 = 100)
|
100
|
108
|
117
|
114
|
111
|
1 / Index (1982 = 100)
|
100
|
93
|
85
|
88
|
90
|
An increase in the number of “employees per peak scheduled vehicle” represents a decrease in productivity: if the number of employees required per “production unit” grows larger, productivity per employee grows smaller.
Trends - Staff (employee) Productivity, Supply-side
(1982 = 100)
The long-term negative trends are evident, but some degree of stabilization or reversal is visible from the early to mid 1990s.
Annual Passengers and Passenger-km per Employee
Annual Revenue Passengers (“Riders”) per Employee
Annual Passenger-km (“Rider km”) per Employee
1982
|
1987
|
1992
|
1997
|
2002
|
|
|---|---|---|---|---|---|
Riders per Employee
|
43,728
|
39,708
|
35,989
|
35,591
|
39,419
|
Index (1982 = 100)
|
100
|
91
|
82
|
81
|
90
|
Rider km per Employee
|
380,434
|
397,080
|
359,890
|
355,910
|
394,190
|
Rider mi per Employee
|
235,869
|
246,190
|
223,132
|
220,664
|
244,398
|
Index (1982 = 100)
|
100
|
104
|
95
|
94
|
104
|
Annual passenger-km (rider km) per staff member (employee) is the fundamental indicator of public transport staff productivity. This indicator displayed some degree of volatility from 1982 to 2002 but no long-term declining trend. In turn, this fact reflects increases in the average distance traveled per passenger (“rider km per rider”) and management’s success in avoiding declines in service effectiveness over the long term (below).
Trends - Staff (employee) Productivity, Consumption-side
(1982 = 100)
The decline in annual passengers per employee was not mirrored by changes in the number of annual passenger-km per employee. As documented in the following section, management was able to improve service effectiveness.